Imposters are easy to spot online-- they love to copy our wording, improvements, quality standards and generally lie about their level of expertise.
We are direct descendants of Dutch ancestors who built the oldest house still standing in New York City (The Wyckoff House). If you add the fact that we are direct descendants of Peter Stuyvesant who bought Manhattan for $24.00, then two factors are part of our DNA...we believe in value and we build cushions that last.
We started our business in 1979, long before the internet ever existed and evolved into an interesting combination of a millennial daughter and a very "old school" dad. He talked with every customer and hated emails and impersonal communication. He always believed "If you want to get it right, talk with the customer"...but over the years, online shopping carts tried to copy his quality standards and frequently lied about quality details.
He retired recently, but we still remain a family operated business-- we find it difficult to talk with every customer (no one answers or uses the phone to talk anymore)-- but we insist on communication to assure your order involves the improvements you expect. We've updated our methods and now communicate via email or text (through our secondary phone number available to those who request it-- monitored by the millennial) if you prefer not to have a phone conversation.
We specialize in the finest replacement cushions for the finest outdoor furniture. Our goal has always been and always will be the finest “hands on" quality combined with PERSONAL customer service– you don’t get that from shopping carts.
We’ve had the highest customer service satisfaction rating in the industry for years– just review our legendary customer testimonials, quality standards…also view our client’s examples of our work on procushionsusa.com and above all– communicate with us: we have communicated extensively with EVERY customer for the past 40 years…just another reason our cushions are BETTER than originals.
In order to maintain the highest customer satisfaction rating in the industry, we have NEVER cut corners/ quality– We communicate extensively with every customer to assure:
• PROPER SUNBRELLA FABRIC– with 500 choices– it is easy to pick the wrong fabric in terms of moisture resistance and maintenance requirements (Sunbrella fabric differs)
• PROPER CUSHION– You probably think every cushion/ frame on your collection has been made the SAME year after year. The name is the same– e.g. “Florentine"– now do you own the late or early series. Prudent buyers deal with an EXPERT SOURCE– we are aware of HUNDREDS of variations in model and item numbers– we GUARANTEE proper fit and best cushion.
• Finally– we have spent over 40 years improving your cushions to fully reversible– so they will LAST EVEN LONGER.
NO ONE WILL OR CAN MATCH OUR QUALITY AND SERVICE– EVEN THOUGH YOU ARE A RESIDENTIAL BUYER– YOU MIGHT WANT TO TAKE A LOOK AT OUR COMMERCIAL RESUME– THOSE BUYERS CANNOT AFFORD MISTAKES– SEE procushionsusa.com
“Great American companies innovate and improve– they do not replicate mediocrity– nor do they overcharge for quality".
CUSHIONS USA-- MAKING THE BEST, EVEN BETTER.